Announcements
Limited Support
09/08/2009 10:11
Dear Client,
I am writing to inform you about limited support between the dates of 15th of August and 29th of August (2009). This will be due to staff vacation.
We usually promise a reply within 24 hours of us receiving it, but during this time it may take up to 72 hours for a reply, atlhough we will be answering most emails within the promised 24 hours.
I apologise that this may impact your services, if you have problems, but we will still be answering your questions at the fastest rate that is possible. If you have any questions please do not hesitate to reply to this email to ask me.
I have put below a few questions that people usually write in about, so that we can reduce the amount of emails that we receive:
Can you please send me my billing password again?
Your billing username is the email address that we are sending this email to and your password is {$client_password}.
When is my service next due?
You can see this from the products/services page in the billing area.
How do I pay my invoice?
Go into the invoices page in the billing area, and then you can pay the invoice using that page.
What is the status of my new order?
All orders are setup automatically, so if you have paid, your account will be setup. Your log-in details would have been emailed to you, so we recommend checking the spam box on your account if you cannot find our email.
Regards,
Matthew Burley
MB-GROUP.net Senior Management
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